Refund Policy

Damaged, wrong or faulty items

Please check your parcel when it arrives. If an item is damaged, leaking, past its best-before date, or not what you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging.

Once we confirm the problem, we will send a replacement or give you a full refund, including the shipping cost. You do not need to send the item back unless we ask you to, and if we do, we pay the return shipping.

Changed your mind

You may return unopened items in their original, undamaged packaging within 7 days of delivery. Contact us first so we can confirm the return and give you the return address.

For change-of-mind returns, the customer pays the return shipping. We refund the price of the returned items once they reach us and we have checked their condition.

Items we cannot take back

To protect the quality and safety of our products, we cannot accept returns of:

• Opened or used items, unless they are faulty
• Items damaged after delivery or not stored as the label directs
• Gift cards and promotional free gifts

Cancelling an order

You can cancel an order free of charge before it ships. Contact us as soon as possible. Once an order has shipped, the change-of-mind terms above apply.

How refunds are paid

We refund to the payment method you used. Card refunds usually show on your statement within 7–14 business days, depending on your bank. For PromptPay and bank transfer payments, we transfer the refund to a bank account in the payer's name.

If you used a discount code or promotion, the refund is the amount you actually paid for the returned items.

Questions

For returns, refunds or anything about this policy, please contact us.